Refund Policy

1. Digital Credits & Generations

Due to the instant nature of digital goods, all digital purchases (credits, packs, and downloads) are non-refundable.

Exceptions: We may issue a refund or credit restoration if:

• Technical errors prevented image generation.
• A system failure resulted in corrupted files.
• You were accidentally charged twice for the same transaction.

If you encounter these issues, please contact us within 48 hours at [Your Support Email Address].

2. Custom Art Prints

Important: All art prints are bespoke, custom-made products. Because these items are unique to you, they cannot be resold, reused, or restocked. Therefore, we do not accept returns or refunds for change of mind, personal preference, or incorrect selection (e.g., wrong size ordered).

2.1 Quality Guarantee

We will offer a free replacement or refund only if there is a demonstrated problem with the product caused prior to delivery, such as:

• Manufacturing defects (printing errors, scratches).
• Severe damage incurred during transit.
• The wrong item was delivered due to our error.

2.2 Delays

Please note that late delivery or production delays do not constitute grounds for a refund. While we strive to meet estimated timelines, shipping times are outside our control once the package is with the carrier.

3. Reporting an Issue

To request a resolution for a defective custom print:

• Email support@loveframe.art within 30 days of delivery.
• Include your order number and clear photos of the defect or damage.
• We will review your claim and arrange a replacement or refund within 2–3 business days.

4. Cancellations

• Digital: Cannot be cancelled once purchased.
• Physical Prints: Can only be cancelled before production begins. Once the artwork has entered the printing process, the order cannot be cancelled or refunded.

5. Lost Packages & Incorrect Addresses

• Lost in Transit: If the carrier confirms your package is lost, we will send a free replacement.
• Incorrect Address: We are not responsible for failed deliveries due to incorrect addresses provided by the customer. Reshipping fees may apply.

6. Chargebacks & Disputes

We are committed to fair solutions. Please contact us first to resolve any issues. Unjustified chargebacks may result in immediate account suspension.

Questions? Contact our support team at: support@loveframe.art