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Privacy Policy

Last Updated: March 26, 2026

Loveframe (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Email address, name, password
  • Profile Data: Display name, avatar
  • Payment Information: Processed securely by Stripe (we do not store full card details)
  • Shipping Information: Address for physical print orders
  • Communications: Messages sent to customer support

1.2 Content You Upload

  • Photos and images you upload to generate artwork
  • Generated artworks and variations
  • Customization preferences and style selections

1.3 Automatically Collected Information

  • Usage Data: Pages visited, features used, generation history
  • Device Information: Browser type, operating system, IP address
  • Analytics Data: Session duration, feature interactions
  • Cookies and Similar Technologies: See Section 7

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Loveframe service
  • Process artwork generation requests
  • Manage user accounts and authentication
  • Process payments and fulfill print orders
  • Send transactional emails (order confirmations, generation notifications)
  • Provide customer support
  • Detect, prevent, and address fraud, abuse, or technical issues
  • Improve service reliability and performance
  • Send marketing communications (only where permitted or with consent)
  • Comply with legal and regulatory obligations

3. How We Share Your Information

3.1 Service Providers

We share data only with trusted service providers necessary to operate the service, including:

  • Stripe: Payment processing
  • Shipping Partners: Fulfillment of physical orders
  • Email Services: Transactional and marketing communications
  • Cloud Infrastructure Providers: Secure hosting and storage
  • Analytics Providers: Service performance analysis

All providers process data under contractual confidentiality and security obligations.

3.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of the transaction.

3.4 With Your Direction

We may share information where you explicitly request or authorize us to do so.

We do not sell personal information.

4. Data Retention

4.1 Account Data: Retained while your account is active and for a limited period thereafter as required for legal, accounting, or dispute-resolution purposes.

4.2 Generated Artwork: Stored in your account until you delete it or close your account.

4.3 Uploaded Photos: Uploaded photos are processed solely to generate the requested artwork. They are not reviewed by humans, not used to train AI models, and not used for any other purpose. Photos are stored securely and deleted automatically after a limited retention period necessary to deliver the service.

4.4 Transaction Records: Retained as required by applicable accounting and tax laws (typically up to 7 years).

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Receive your data in a structured format
  • Restriction or Objection: Limit certain processing activities
  • Marketing Opt-Out: Unsubscribe via any marketing email

To exercise these rights, contact: support@loveframe.art

6. Data Security

We implement appropriate technical and organizational security measures, including:

  • Encryption in transit (HTTPS/TLS)
  • Encrypted storage for sensitive data
  • Secure authentication and password hashing
  • Access controls and monitoring
  • Regular security updates

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

7.1 Essential Cookies: Required for authentication and core functionality.

7.2 Analytics Cookies: Used to understand how users interact with the service.

7.3 Preference Cookies: Store user preferences and settings.

You can control cookies through your browser settings, though disabling some cookies may affect functionality.

8. Children's Privacy

Loveframe is not directed to children. We do not knowingly collect personal data from children without parental or legal guardian authorization. If we become aware that such data has been collected, we will delete it promptly.

9. International Data Transfers

Your information may be processed in countries outside your country of residence. Where required, we rely on appropriate safeguards to protect transferred data.

10. AI & Machine Learning

10.1 Model Training: We do not use uploaded photos or generated artworks to train or fine-tune AI models.

10.2 Technical Improvements: We may analyze aggregated and anonymized technical metadata (such as generation parameters and error rates) to improve system performance and reliability. This data cannot be used to identify individual users.

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

12. California Privacy Rights

California residents have rights under the CCPA, including:

  • The right to know what personal data is collected
  • The right to request deletion
  • The right to opt out of sale (we do not sell data)
  • The right to non-discrimination

13. European Privacy Rights (GDPR)

EU/EEA residents have rights including:

  • Access, rectification, and erasure
  • Data portability
  • Restriction or objection to processing
  • Lodging a complaint with a supervisory authority

Legal Bases for Processing:

  • Contractual necessity: Providing the service
  • Legitimate interests: Security, fraud prevention, service reliability
  • Consent: Marketing communications
  • Legal obligations: Compliance with applicable laws

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via:

  • Email notification (where appropriate)
  • Prominent notice on our website
  • Updated “Last Updated” date

Continued use of the service after changes constitutes acceptance.

15. Do Not Track

We do not currently respond to “Do Not Track” browser signals, as no industry standard exists.

16. Data Breach Notification

If a data breach affecting personal information occurs, we will notify affected users and authorities as required by law.

17. Contact Us

For privacy-related questions or to exercise your rights:

  • Email: support@loveframe.art
  • Support: loveframe.art/support

By using Loveframe, you acknowledge that you have read and understood this Privacy Policy.